![\"\"](\"https:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/02\/P1030537-copie-150x150.png\")
Les actus d’Emilie<\/strong><\/span><\/h1>\nExp\u00e9rience patient, exp\u00e9rience client, inclusion… Chaque semaine Emilie nous propose une s\u00e9lection d’actus et d’articles fran\u00e7ais mais aussi internationaux qui nous aident \u00e0 d\u00e9crypter l’\u00e9volution des pratiques et \u00e0 y voir clair dans nos m\u00e9tiers. Nous vous les partageons ici.<\/em><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#153b64″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/03\/gestion-des-donn\u00e9es.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-18-03-2022\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n Le forum Vogue Business et Fast CX met l’accent sur l’importance d’\u00eatre disponible pour les clients, au bon moment, au bon endroit, et avec les bonnes informations. Une personnalisation va \u00eatre propos\u00e9e par le partenariat Adobe x BMW. Les donn\u00e9es ont besoin d’\u00eatre correctement g\u00e9r\u00e9es en exp\u00e9rience client et en exp\u00e9rience patient, et cela ne suffit pas. En France, des actions en mati\u00e8re d’inclusion sont mises en place. <\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 18 mars 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/03\/changement-du-consommateur.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-11-03-2022\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n L’exp\u00e9rience client au coeur de l’innovation, il existe quelques astuces pour utiliser l’IA. Le service client des banques \u00e0 Singapour a chang\u00e9. En Inde, la personnalisation de l’exp\u00e9rience patient a \u00e9t\u00e9 mise en placeUn changement radical chez les consommateurs fait place \u00e0 une innovation technologique. Cette derni\u00e8re peut \u00e0 la fois favoriser et entraver l’inclusion. A quel prix doit-on y avoir recours ?<\/span><\/a><\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 11 mars 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/03\/Actus.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-04-03-2022\/ \u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n L’exp\u00e9rience client au coeur de l’innovation, il existe quelques astuces pour utiliser l’IA. Le service client des banques \u00e0 Singapour a chang\u00e9. En Inde, la personnalisation de l’exp\u00e9rience patient a \u00e9t\u00e9 mise en place. <\/span><\/a><\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 4 mars 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/02\/Technologie.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-24-02-2022\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n La technologie est en pleine innovation en exp\u00e9rience client et en exp\u00e9rience patient. Le client, de plus en plus exigeant, est-il roi ? D’autre part, est-il possible de mettre en place une politique d’inclusion dans toutes les entreprises ?<\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 24 f\u00e9vrier 2022<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/02\/IA-humain-magasin.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-17-02-2022\/ \u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n L\u2019exp\u00e9rience client en Inde est gagnante dans les a\u00e9roports et l\u2019h\u00f4tellerie, mais qu\u2019en est-il pour les autres secteurs ? Les magasins sont d\u2019autre part en qu\u00eate d\u2019\u00e9quilibre entre l\u2019humain et l\u2019lA. Alors que l\u2019exp\u00e9rience patient est importante dans les instituts priv\u00e9s, une application d\u00e9di\u00e9e \u00e0 celle-ci a \u00e9t\u00e9 d\u00e9velopp\u00e9e par des \u00e9tudiants indon\u00e9siens. Le magazine Forbes pr\u00e9conise 3 actions en mati\u00e8re d\u2019inclusion, l\u2019entreprise UST devient \u201cTop employeur 2022\u201d dans 10 pays avec une approche vers la diversit\u00e9 et l\u2019inclusion.<\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 17 f\u00e9vrier 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/02\/exp\u00e9rience-patient.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-10-02-2022\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n L’exp\u00e9rience client et l’inclusion deviennent plus importantes, mais s’av\u00e8rent \u00eatre plus complexe. Un film r\u00e9alis\u00e9 en Chine refl\u00e8te la vie des patients et leurs proches.<\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 10 f\u00e9vrier 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/02\/exp\u00e9rience-client.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-03-02-2022\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n Cette ann\u00e9e, l\u2019exp\u00e9rience client \u00e0 l\u2019international fait place \u00e0 l\u2019automatisation dans les paiements et le service client. L\u2019exp\u00e9rience patient en maisons de retraite est d\u2019autre part d’actualit\u00e9… L\u2019inclusion est favoris\u00e9e que ce soit en exp\u00e9rience patient, en entreprise, ou dans les villes europ\u00e9ennes.<\/span><\/a><\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 3 f\u00e9vrier 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/phygital.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-25-01-202\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 25 janvier 2022<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ next_background_color=\u00a0\u00bb#000000″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/Inclusion.jpg\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-18-01-2021\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 18 janvier 2022<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ prev_background_color=\u00a0\u00bb#000000″ next_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/Champion-de-lexp\u00e9rience-client.jpg\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-11-01-2021\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n 11 janvier 2022<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/customer-experience.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-04-01-2021\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\nLes actus d’Emilie<\/span> – | L’importance de la pertinence en exp\u00e9rience client, la gestion des donn\u00e9es, l’inclusion en France<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | Changements chez les consommateurs et les patients, innovation technologique, inclusion<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | Tour d’horizon : la technologie \u00e0 l’international en exp\u00e9rience client et en exp\u00e9rience patient<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | Les clients n’ont pas toujours raison, la place de l’inclusion en entreprise<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | L’Inde, l’exp\u00e9rience client, et les voyages, l’IA et l’humain en magasin, astuces et application pour l’exp\u00e9rience patient, des progr\u00e8s en inclusion<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | L’importance et la complexit\u00e9 croissante de l’exp\u00e9rience client et de l’inclusion, un film sur l’exp\u00e9rience patient<\/span>\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | Automatisation en exp\u00e9rience client<\/span>, scandale en maisons de retraite, l’inclusion favoris\u00e9e\u00a0<\/span>|<\/span><\/a><\/h1>\n
Les actus d’Emilie<\/span> – | Des changements en exp\u00e9rience client \u00ab\u00a0phygital\u00a0\u00bb et en inclusion, gestion de donn\u00e9es en Tha\u00eflande |<\/span><\/a><\/h1>\n
Cette semaine, des changements chez les clients et dans les politiques d\u2019inclusion des entreprises. La gestion des donn\u00e9es et l’exp\u00e9rience client vus de Tha\u00eflande… Un livre \u00e0 d\u00e9couvrir sur le \u201cphygital\u201d…<\/a><\/h5>\n
Les actus d’Emilie<\/span> – | Les nouvelles r\u00e9solutions en \u00ab\u00a0exp\u00e9rience produit\u00a0\u00bb et en inclusion au travail |<\/span><\/a><\/h1>\n
La nouvelle ann\u00e9e fait place \u00e0 de l’adaptation aux changements : \u00ab\u00a0l’exp\u00e9rience produit\u00a0\u00bb, et l’inclusion au travail.<\/a><\/h5>\n
Les actus d’Emilie<\/span> – | Mercure est champion de l’exp\u00e9rience client, des nouvelles pratiques en magasins, l’inclusion progresse |<\/span><\/a><\/h1>\n
Apr\u00e8s un succ\u00e8s de l’exp\u00e9rience client au sein de certaines entreprises l’an dernier, la nouvelle ann\u00e9e fait place \u00e0 de nouvelles pratiques en magasin. L’inclusion est d’autre part en pleine progression.<\/a><\/h5>\n
Les actus d’Emilie<\/span> – | Transformations en exp\u00e9rience client, scandale en exp\u00e9rience patient, des initiatives en inclusion |<\/span><\/a><\/h1>\n
L’exp\u00e9rience client se transforme. Vous trouverez un livre complet sur ce domaine. Des questions sur l’\u00e9valuation en exp\u00e9rience client en pleine \u00e9pid\u00e9mie se posent.<\/a><\/h5>\n
![18 janvier 2022<\/span><\/a><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ prev_background_color=\u00a0\u00bb#000000″ next_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/Champion-de-lexp\u00e9rience-client.jpg\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-11-01-2021\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\nLes actus d’Emilie<\/span> – | Mercure est champion de l’exp\u00e9rience client, des nouvelles pratiques en magasins, l’inclusion progresse |<\/span><\/a><\/h1>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\nApr\u00e8s un succ\u00e8s de l’exp\u00e9rience client au sein de certaines entreprises l’an dernier, la nouvelle ann\u00e9e fait place \u00e0 de nouvelles pratiques en magasin. L’inclusion est d’autre part en pleine progression.<\/a><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n11 janvier 2022<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1″ prev_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb1_3″][et_pb_image _builder_version=\u00a0\u00bb3.2″ src=\u00a0\u00bbhttps:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/customer-experience.jpg\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/doo-conseil.com\/les-actus-demilie-04-01-2021\/\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3″][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\nLes actus d’Emilie<\/span> – | Transformations en exp\u00e9rience client, scandale en exp\u00e9rience patient, des initiatives en inclusion |<\/span><\/a><\/h1>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\nL’exp\u00e9rience client se transforme. Vous trouverez un livre complet sur ce domaine. Des questions sur l’\u00e9valuation en exp\u00e9rience client en pleine \u00e9pid\u00e9mie se posent.<\/a><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.2″]<\/p>\n4 janvier 2022<\/a><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bboff\u00a0\u00bb specialty=\u00a0\u00bboff\u00a0\u00bb next_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_text _builder_version=\u00a0\u00bb3.2″] Les actus d’Emilie Exp\u00e9rience patient, exp\u00e9rience client, inclusion… Chaque semaine Emilie nous propose une s\u00e9lection d’actus et d’articles fran\u00e7ais mais aussi internationaux qui nous aident \u00e0 d\u00e9crypter l’\u00e9volution des pratiques et \u00e0 y voir clair dans nos m\u00e9tiers. Nous vous les partageons ici. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#153b64″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_mi_skip_tracking":false},"_links":{"self":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374"}],"collection":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1374"}],"version-history":[{"count":87,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374\/revisions"}],"predecessor-version":[{"id":1752,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374\/revisions\/1752"}],"wp:attachment":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/Inclusion.jpg\"){kind=link}
![4 janvier 2022<\/a><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#e0e0e0″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[et_pb_section bb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bboff\u00a0\u00bb specialty=\u00a0\u00bboff\u00a0\u00bb next_background_color=\u00a0\u00bb#000000″][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_text _builder_version=\u00a0\u00bb3.2″] Les actus d’Emilie Exp\u00e9rience patient, exp\u00e9rience client, inclusion… Chaque semaine Emilie nous propose une s\u00e9lection d’actus et d’articles fran\u00e7ais mais aussi internationaux qui nous aident \u00e0 d\u00e9crypter l’\u00e9volution des pratiques et \u00e0 y voir clair dans nos m\u00e9tiers. Nous vous les partageons ici. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\u00a0\u00bb4_4″][et_pb_divider _builder_version=\u00a0\u00bb3.2″ color=\u00a0\u00bb#153b64″ \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_mi_skip_tracking":false},"_links":{"self":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374"}],"collection":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1374"}],"version-history":[{"count":87,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374\/revisions"}],"predecessor-version":[{"id":1752,"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=\/wp\/v2\/pages\/1374\/revisions\/1752"}],"wp:attachment":[{"href":"https:\/\/doo.jocus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}](\"https:\/\/doo-conseil.com\/wp-content\/uploads\/2022\/01\/customer-experience.jpg\"){kind=link}